Assistance:

Always by your side
during the shipping

Sinergy Solution provides tailor-made assistance to each customer who chooses our fast delivery services. Our offer stands out for its high quality, aiming to satisfy every need or problem and ensuring customized services.

Our assistance services are conceived and designed to provide information, collect feedback and intervene promptly to solve any problem, using fast and easy-to-use communication channels.

The art of comfort: our services supporting your needs

What are the assistance services dedicated to you?

A new management tool that provides our customers with full details of their ongoing shipments. Every day, you can receive a report that includes detailed and personalized information and above all the possible presence of delays.

A service, available 24/7, which allows customers to monitor the position of their parcel real time and keep updated on the status of the shipment. Moreover, in case of any delay or modification, customers receive instant notifications, allowing them to plan accordingly.

A key tool to keep customers updated on the status of their shipments.

A special service providing detailed data on all aspects of the shipping process, enabling customers to monitor performance, to identify possible areas for improvement and make conscious decisions to optimize their logistics operations.

a service, available 24/7, which allows customers to monitor the position of their parcel real time and keep updated on the status of the shipment. Moreover, in case of any delay or modification, customers receive instant notifications, allowing them to plan accordingly.

SCOPRI DI PIÙ

a new management tool that provides our customers with full details of their ongoing shipments. Every day, you can receive a report that includes detailed and personalized information and above all the possible presence of delays.

SCOPRI DI PIÙ

a key tool to keep customers updated on the status of their shipments.

SCOPRI DI PIÙ

a special service providing detailed data on all aspects of the shipping process, enabling customers to monitor performance, to identify possible areas for improvement and make conscious decisions to optimize their logistics operations.

SCOPRI DI PIÙ

Together with you throughout the delivery process

Our assistance is not limited to bare phone or e-mail communication. Sinergy Solution has developed an advanced tracking system that allows you to monitor your parcels, via online tracking.

It is also possible to establish interconnection of computer systems to guarantee the customer a constant flow of updates for their tracking that can be connected directly to our system for the involved shipments.

There isn’t a call center, to solve any problems in real time, it is possible to have dedicated staff who will follow the entire process, and support you in the event of any problems.